i Music Privacy Policy

This Privacy Policy applies to the Music product and service (hereinafter referred to as "this Product" or "this Service") provided by Guangdong Tianchen Network Technology Co., Ltd. and its affiliates (hereinafter referred to as "we", "us", or "our").Please make sure to read this Policy carefully (text in bold in particular) and understand how we process your personal information.Use our product and service only after you have fully understood and agreed to the terms herein. If you/your guardians do not agree to any part of this Privacy Policy, you shall immediately stop using this Service. By starting to use it, you/your guardians agree to our collection, storage, use, sharing, and protection of your personal information in accordance with this policy.

This Policy mainly includes the following content:

1.The scope, purposes, and methods of personal information collection for the services and functions of this Product. We shall collect your personal information in strict accordance with relevant laws and regulations. If you refuse to provide some information, your use of some services might be affected.

2.The phone permissions this Product might need to request and the purposes for the request. You can disable permissions in your phone settings at any time. Your agreement to this Policy does not mean that the permissions will be enabled by default.

3.This Policy might be updated and we will inform you of the updates according to the method specified in this Policy. If our collection and use of your personal information goes beyond the scope specified by this Policy, we will also inform you and obtain your permission.

4.For content that is not listed in this Policy, such as the implementation of personal information rights, the transfer and public disclosure of personal information, and the measures to protect personal information, please refer to the relevant content in the vivo Privacy Policy.

This Privacy Policy will help you understand the following:

1.How we collect and use your personal information

2.The phone permissions we need to request

3.How we share your personal information or process information obtained from third parties

4.How we protect minors' personal information

5.How we store your personal information

6.Execution of the rights to manage your personal information

7.How we update this Policy

8.Pop-up information push service

9.Third-party websites and services

10.How to contact us

1. How we collect and use your personal information

1.1 Display, playback, and download of audio and videos: We need to collect the browse and playback history as well as favorites during your use of the audio/video display and playback services.We need to collect your gravity sensor information to determine the screen orientation and provide you with the immersive mode. If you use this Product to enjoy locally saved music, we will also need to obtaininformation about the locally saved music on your device (such as the locally saved music playlist and playback information)to let you to view and play locally saved music.When you use the video-to-song service, we need to read the video files in your device to provide you with the video-to-song service. When you use immersive mode, we need to read the image and video files in your device to play the images and videos you selected in immersive mode. We only process your music, videos, and images files locally on the device.

1.2 Search services: We need to collect yoursearch content, browsing history and time, search time, and number of interactionsto provide you the content you need and services you might be interested in.

1.3 Account services: Music provides account sign-in and usage services. When you use your vivo account to sign in, favorite content, and purchase products and services, we will obtain your account information (such as account username, profile picture, and OpenID), favorites history, order information (such as order number, recipient information, product and service purchase information, etc.), and other account-related informationto provide the services. In the case that a transaction is refunded, we will also need to obtain your payment account information. You can also choose to complete your personal data in personal settings. We will use the aforementioned information to match and recommend music, audiobooks, and videos you might like to provide you with personalized content recommendation services.

1.4 Display and recommendation of voucher information: We will collectyour account information, device information (device identifier, model, system version, and system language), initial activation channel and usage time, app version, product ID, taps and exposure of each page, and error messages.The data collected is mainly used to display product and voucher information in a way that can better satisfy your interests and keep improving and optimizing our services and functions.

1.5 Product updates: Music requires a connection to the server to perform updates. To check for updates, you need toprovide the software version, device identifier, model information, and system version.After you launch Music and connect to the internet, Music will communicate with the vivo server regularly to check for the latest version available. When a new version is found, we will prompt you to perform one of three actions: update, download and install, or confirm before updating. Updates will help fix bugs of previous versions and improve our services and the user experience.

1.6 Troubleshooting: By uploading and analyzing the log information you have submitted or identified, we can help address the issues you encounter during your use of Music. If you contact us to submit error feedback, we may also obtain your contact information to contact you and help you fix the issues.

1.7 Network security: To ensure the normal operation of the services, we might automatically collect and store information about the services you use and how you use them in a way that associates with you. Such information includes log information, device-related information, and network information. Log information is mainly the details regarding your use of our services, such as sign-in account, search content, IP addresses, network environment, access records, etc. Device information mainly includes the device's supplementary identifiers (such as the VAID, AAID, and OAID), MEID, Android ID, ICCID, and device model; network information includes network connection status (2G, 3G, 4G, 5G, and Wi-Fi).Such information is used to provide personalized content (it may include ads). You can close this app or disconnect from the network to terminate data collection and uploading.

1.8 To enable song recognition, which is provided by Beijing Wendong Information Technology Co., Ltd. (ACRCloud) and Tencent Music Entertainment Technology (Shenzhen) Co., Ltd. (QQ Music), your uploaded recordings will be sent to servers of Beijing Wendong Information Technology Co., Ltd. (ACRCloud) and Tencent Music Entertainment Technology (Shenzhen) Co., Ltd. (QQ Music) for processing.

1.9 When you share songs, song lists, albums, audiobooks, lyrics, or other content, we need to obtain the list of apps you have installed,so that you can use the Share button to share certain service content to a third-party service.

1.10 When you use the local FM radio function, we need to collect your approximate location information to determine your local location. This information is only processed locally on the device.

1.11 In order to provide you with the recently played function, we will transfer your playback records to the server so that you can view the played music information on the recently played page.

1.12 Top-up, purchase, and payment services: When you purchase content in Music, we will collect your purchase history in order to provide you with your transaction history and protect the security of your virtual resources.

1.13 V-Fan SIM card: When you use the V-Fan SIM card, we will collect your ICCID to identify your V-Fan SIM card and provide you with free traffic.

1.14 Point-based events: We need to collect your device identifiers (such as the VAID and OAID), eMMC ID, vivo account information (such as your OpenID and nickname), and usage data of the app to determine whether you have completed tasks to earn points, control device risks, confirm specific devices and individuals involved, and issue rewards to compliant devices or individuals.

1.15 When you copy comments, and paste information in the input box or share music links, or copy lyricsthe H5 activity page as a link, we need to access to your clipboard to read or write the content. We will only recognize the The clipboard content will only be identified locally, and will not upload your clipboard information to the be uploaded to our server.

1.16 Apart from the usage scenarios listed above, your personal information may also be used for the following purposes:

(1) We may combine the information for all services of this Product to create feature models and personas so as to provide you with more personalized and convenient services. We may collect and transmitted to the server for processing your account information (OpenID) and online actions (playback history and favorites), among other information, for data analysis (including but not limited to the creation of data analysis models) so that we can create personas to display the product or service information of interest to you. Such information is displayed in the Featured section on the homepage. You can go to Me > Settings > Accounts, messages and personalization > Messages & personalization > Feeds recommended or Ad recommendation to opt out of receiving personalized content. With the option turned off, we will not collect or use your personal information to personalize the content shown to you. Opting out may not prevent you from seeing recommended content based on factors other than your personal information.

(2) The information we collect will not identify you, but will only be used as the database for the R&D and promotion of existing or new products and services.

(3) We may collect the usage information about the services or functions related to this Product and share such information with the public or third parties in a way that will not associate with or identify you.

1.17 Under the following circumstances, we may collect and use your relevant personal information without your prior consent:

(1) The personal information is directly related to national security and national defense.

(2) The personal information is directly related to public safety, public health, and significant public interests.

(3) The personal information is directly related to criminal investigation, prosecution, trials, or the enforcement of judgments.

(4) As necessary to safeguard the significant legitimate rights and interests (such as life and property) of you others, but it is difficult to obtain your consent.

(5) The personal information has been disclosed to the public by yourself.

(6) The personal information is collected from legally disclosed information, such as legal news reports, and government information disclosures.

(7) Other circumstances as stipulated by laws and regulations.

1.18 Miscellaneous

Please understand that the services we provide for you are constantly being updated and developed. If you choose to use any other service than what is described above, we will inform you of the scope and purpose of information collection through page prompts, interactive processes, or agreements and obtain your consent depending on the information we need to collect from you for such service. We shall use, store, disclose, and protect your information in accordance with this Policy as well as relevant user agreement. If you choose not to provide the aforementioned information, you may not be able to use some services or part of a service, but this will not affect your use of the other services we provide. In addition, third parties may provide services for you through Music. When you enter the service page operated by a third party, please note that relevant services are provided by such third party. Regarding the collection of your personal information by third parties, please carefully read the privacy policy or terms of such third parties.

2. The phone permissions we need to request

Below are the permission types and service functions we need to request as well as how to disable such permissions. When providing services, we may request the following permissions:

(1) Storage permission (read/write storage): This app needs to obtain the storage permission from your device in order to store your favorites, browsing history, and other information.

(2) Recording permission: When you use the Song Recognition service, we need to access the microphone permission to obtain the information of the songs or your voice commands. If you deny our access to this permission, you will not be able to use the above functions, but your use of other services of Music will not be affected.

(3) Location permission (access approximate location information): We need to access your approximate location information to determine the relevant location of networking devices. If you deny our access to this permission, the positioning of the "Local Station" service might not be accurate, but your use of other services of Music will not be affected.

(4) Camera permission: When you create lyric posters and change your profile picture, we need to use your phone's camera to shoot and post photos.

To withdraw your authorization for the aforementioned permissions, you can search for "Permission Management" in your phone Settings, and locate the Music relevant permissions to disable them. After that, we will no longer obtain your corresponding permissions, but this may affect your use of functions or services requiring those permissions.

3. How we share your personal information

We will only share your personal information under the following circumstances:

(1) Share with specified third parties: With your explicit consent, we will share your personal information with the specified third party within the scope of your authorization.We will share your information with specified third parties only for specific, explicit, and lawful purposes. For example, with your authorization, we will share your OAID with Alipay (Hangzhou) Information Technology Co., Ltd. for marketing and recommendation purposes; with your authorization, we will share your OpenID and order information (product price, product name, product ID, and transaction amount) with Shenzhen Fengrong Network Technology Co., Ltd., so you can purchase paid services in Music.

(2) Share with specific organizations as required by law: According to relevant laws and regulations, we need to provide your personal information to assist in investigations.

(3) Share with business partners: When you choose the services jointly provided by us and our business partners, to ensure the services work properly, we will share your personal information with our business partners on a legitimate, reasonable, and necessary basis. Our partners may include providers of various search services, providers of prize redemption services, third-party shopping platforms, content providers, providers of ad analysis services, etc. To make sure that relevant functions of Music can be implemented and the app can work in a secure and stable manner, we may integrate some software development kits (SDKs) from third parties. We will perform strict security scans on the SDKs from which our partners obtain information, so as to protect your data security.

① Qingting SDK

Provider: Shanghai MarkPhone Culture Media Co., Ltd.

Purpose: To support the audiobook service

Data type: Device information (such as the OAID and Android ID) and usage behavior data

Privacy policy link:https://sss.qingting.fm/privacy.html

② Weibo Share SDK

Provider: Weimeng Chuangke Network Technology (China) Co., Ltd.

Purpose: To support the share to Weibo service

Data type: Device information (such as the OAID and Android ID)

Privacy policy link:https://open.weibo.com/wiki/%E5%BC%80%E5%8F%91%E8%80%85%E5%8D%8F%E8%AE%AE#.E9.9A.90.E7.A7.81.E7.9B.B8.E5.85.B3.E6.9D.A1.E6.AC.BE

③ TME UNI SDK

Purpose: To introduce high-quality advertising resources in line with music scenes

Provider: Shenzhen Tencent Computer System Co., Ltd.

Data shared: IP address, device information (such as OAID, encrypted VAID, and encrypted UUID) and the list of apps you have installed

Privacy policy link:https://privacy.qq.com/document/preview/cedc02d2a93b4580a313141f1f19edd3

④ WeChat Open Platform SDK

Provider: Shenzhen Tencent Computer System Co., Ltd.

Purpose: To share music, text, images, event pages, and other content

Data type: Device information (such as the OAID and Android ID), geographic location information, and list of installed apps

Link:https://open.weixin.qq.com/

Please note that third-party SDKs may change their data processing categories due to version updates, strategy adjustments, or other reasons. Please refer to their official announcements for the latest changes.

(4) Share with business security stakeholders: In order to maintain business security and operational risk control, we will share your relevant account usage information with our stakeholders.

4.How we protect minors' personal information

We pay special attention to protecting the privacy of minors (the age of minors is determined according to the laws of your country and the cultural practices of each country and region) and advocate for parents/guardians to actively pay attention to the activities and hobbies of minors. We do not target minors as users, and will not deliberately collect the data of minors. If you find that the personal data of a minor in your care has been collected without your consent, please contact us to delete it and make sure that the minor unsubscribes from relevant services. Without the guardian's consent, we shall not collect or use the information of minors, nor shall we provide personalized display for minors.

When processing children's personal information, in addition to asking guardians to actively exercise relevant rights as mentioned above and work with us, we will also comply with the Children's Privacy Statement.

5.How we store your personal information

5.1 Storage duration.We will store your personal information consistently during your use of this Product.When you request to delete your personal information or cancel your account, we will retain your existing personal information for the minimum period specified by applicable laws and regulations.During this period, your personal information will not be used for any other purposes unless as permitted by laws and regulations. After this period, we will anonymize such information.

5.2 Storage location. Your personal information will be stored and used in the Chinese mainland.

6.Execution of the rights to manage your personal information

6.1 Query, modification, and deletion

You can request to query, modify, and delete your personal information via the following contact information. In order to better protect users' personal information, we may verify your identity before accepting any request to ensure that it is initiated by the personal information subject or their authorized representative. Please ensure that your request is specific and actionable. We will try our best to carry out accepted requests within a reasonable period of time.

Please understand that your request may not be accepted under the following circumstances, and we will inform you of the reason therefor:

(1) You are not the subject of the personal information or your identity as the rights holder cannot be authenticated.

(2) Your request goes beyond the scope of your rights, or you have submitted a duplicate request.

(3) The related information disclosure may damage our interests.

(4) The information retained is for the purpose of statistics and research only, and the disclosure of the statistics and research results will not identify you.

(5) Other circumstances as stipulated by law.

6.2 Withdrawal of consent

You can call our customer service number at 95033 to change the scope of your authorization for us to continue to collect your personal information or withdraw your authorization. Please understand that the completion of each business function requires access to some basic personal information. After you withdraw your consent or authorization, we will not be able to continue providing you with the services for which your consent or authorization has been withdrawn, and we will no longer process your relevant personal information. However, your decision to withdraw your consent or authorization will not affect the processing of personal information previously conducted based on your authorization.

6.3 Account cancellation

To delete your the account for this Product, you can go to Me> Settings > Accounts, messages and personalization > vivo account. However, this may lead to the unavailability of the Service and loss of data and relevant virtual assets. Please confirm that you are aware of the consequences and proceed with caution.

7.How we update this Policy

Please understand that the functions and services we provide are constantly being updated and developed. If one function or service is not listed above and requires your information, we will inform you of the content, scope, and purposes of the information to be collected via page prompts, interactive procedures, website notices, separate agreements, etc. to obtain your consent.

8.Pop-up push service

You agree that we may send or entrust third-party advertisers to send you advertisements, promotions, or publicity information (including commercial and non-commercial messages) through pop-ups and other means during the service provision period, and the methods and scope may change without special notice. We will fully consider the user experience and reasonably control the push frequency. You can turn off the notifications in Settings. After doing so, we will no longer push notifications to you.

9.Third-party websites and services

Depending on the Music products or services you use, some third-party products or services may be included, such as redemption of vouchers, search services, song services, audiobook services, live streaming services, song recognition, etc., which may be provided in the form of third-party website links, SDKs, APIs, etc. When you use such products or services, we need to share your personal information (such as device information and usage behavior data) with the aforementioned third-party partners. When sharing the information, we will ask the third parties to use your information within the specified scope and in accordance with laws and regulations. Please also read the third party's privacy policy to learn their rules on information collection.

10.How to contact us

10.1. If you have any questions, comments, or suggestions, please call our customer service at 95033, or go to Music > Sidebar > User Communication Center > Customer Service to contact us via our online service agents.We will give a reasonable explanation and reply within 15 days after verifying your identity.

10.2. To make sure that we can handle your queries efficiently and provide timely feedback, in some cases, we may ask you to submit proof of identify, valid contact information, a written request, and relevant evidence. We will process your request after verifying your identity.

10.3. If you are not satisfied with our reply or handling, you can turn to external approaches by submitting a request to the Dongguan No. 2 People's Court in Guangdong Province, China.

Copyright ©2014-present Guangdong Tianchen Network Technology Co., Ltd. All Rights Reserved

Registered address: Floor 4, Building E, No. 255 BBK Road, Wusha, Chang'an Town, Dongguan City, Guangdong Province, P.R. China

Effective date: February 19, 2024

Last updated: February 19, 2024